Refund & Cancellation Policy
Last updated: 15 June 2026
This policy explains how refunds and cancellations are handled for entry fees paid to Sqratch (operated by Jayant Singh, Sole Proprietor) for the Inhabit competition and related services.
1. Nature of the service
The competition entry fee purchases a digital service: a unique Team Code, access to the competition brief, and eligibility to submit an entry for evaluation. The service is delivered electronically and immediately on successful payment.
2. Cancellation by the participant
- Before a Team Code is issued: If you wish to cancel and your Team Code has not yet been generated, email us at competitions@sqratch.in and we will cancel the registration and refund the fee, less any non-recoverable payment-gateway charges.
- After a Team Code is issued: Because the service (Team Code and brief access) is delivered immediately on payment, entry fees are generally non-refundable once the Team Code has been issued.
3. Duplicate or failed payments
If you were charged more than once for the same registration, or money was debited but no Team Code was issued due to a technical or gateway error, you are entitled to a full refund of the erroneous charge. Email competitions@sqratch.in with your transaction reference and we will process it.
4. Cancellation or change of the competition by Sqratch
If Sqratch cancels the competition before submissions close, or makes a material change that prevents you from participating, you may request a full refund of your entry fee.
5. How refunds are processed
- Approved refunds are made to the original payment method used at checkout.
- Refunds are typically initiated within 3 business days of approval and reflect in your account within 5–7 business days, depending on your bank or card issuer.
- Refunds are issued in the original currency of payment. Currency-conversion differences, if any, are determined by your bank and are outside our control.
6. How to request a refund
Email competitions@sqratch.in from your registered email address with your Team Code (if issued) and the payment reference. We aim to acknowledge requests within 1 business day.
7. Contact
Sqratch is operated by Jayant Singh (Sole Proprietor). Email: competitions@sqratch.in · Phone: +91 96534 37362.